Customer Relationship Management (CRM) system is currently very interested by companies and businesses, this is not only a support system to store customer information for businesses, but also Helping employees to support and re-care for customers in a better way. With the number of old customers more than 1000 people, managing information and contracts becomes extremely complicated. Besides, the number of new customers is continuously increasing, the work of customer care staff in the company is always pressure. From that fact, our customers have decided to implement an information management system and customer care support.
The CRM system is deployed in many phases:
After more than 3 months of implementation, the CRM customer management system is completed and ready to deploy to the real environment. The main functions of the system include: